Seat on the Accountability Chart: Nursery Manager
Reports to: Director / Area Manager
Core PurposeTo lead, manage and be accountable for the high performance of the nursery team,
ensuring excellence in childcare delivery, sales growth, and customer satisfaction,
underpinned by robust processes and a joyful, safe environment for children and staff.
Five Key Roles
1. Leadership, Management and Accountability (LMA)
? Leads by example, consistently upholding the nursery’s vision, values, and
culture
? Manages performance of team members, providing clarity, coaching and
holding regular 1:1s
? Accountable for staffing, rotas, and compliance with policies, procedures, and
regulatory standards
? Drives staff engagement and creates a motivated, high-performing team
? Oversees recruitment, onboarding, appraisals and team development
2. Sales
? Owns nursery occupancy and growth targets; proactively manages enquiries
and conversions
? Builds strong community links and local reputation to attract new families
? Tracks key metrics such as occupancy, leads, show-arounds and conversion
rates
? Collaborates with marketing to implement campaigns and events
? Manages fee structure and ensures financial viability of the setting
3. Customer Satisfaction
? Cultivates a warm, welcoming environment for families
? Ensures excellent communication and rapport with all parents and carers
? Handles complaints and feedback professionally and promptly
? Maintains high parent partnership standards across the team
? Drives continuous improvement based on parent feedback and insights
4. Processes
? Implements and maintains high-quality systems and operational procedures
? Monitors compliance with health & safety, safeguarding, EYFS, and company
policies
? Ensures accurate record-keeping, documentation and audits
? Identifies areas for improvement and introduces effective workflow solutions
? Reviews and updates SOPs to reflect best practice and changes in legislation
5. Service Delivery
? Oversees the consistent delivery of outstanding childcare and education
? Ensures curriculum and pedagogy meet the developmental needs of all
children
? Supports Room Leaders and practitioners in delivering a rich, stimulating
learning environment
? Monitors quality through regular observations, audits and supervision
? Provides and champions a strong safeguarding culture across the nursery to
support every team member, child and family
? Champions high standards across all aspects of nursery life
? Everyone is accountable for keeping children safe and speaking up through
safeguarding or whistleblowing routes if they have any concerns
Measurables (Scorecard Metrics)
Occupancy and conversion rates
Staff retention and engagement
Quality assurance audits and compliance ratings
Customer satisfaction (surveys and feedback)
Delivery against operational and financial targets
Right Person – Lives Our Core Values
Caring – Nurtures every child and team member with warmth and compassion
Dedicated – Strives for excellence and takes pride in delivery and accountability
Proactive – Spots issues early and takes initiative to solve them
Growth – Always seeking improvements and opportunities to grow the nursery
Fun – Brings positivity and joy into every day
Right Seat – GWC Test
? Gets it – Understands what outstanding childcare leadership looks like
? Wants it – Has the drive to lead a high-performing nursery with pride
? Capacity to do it – Confident, capable and equipped with strong organisational
skills
At Little Foxes, our nursery fosters intellectual and emotional development for children 0 - 5 years.
Following the Early Years Foundation Stage Curriculum, we ensure every child reaches their fullest potential within a learning environment that's both fun and secure.
Everything we do is centred around our amazing children and it is our mission to provide the highest-quality childcare and education for your child.